How to Configure Merchant Lending

Merchant Lending (Vendor Portal) provides vendors with the ability to access vendor instances of Virtual Capture to create, submit, and view applications on behalf of their customers. Institutions have the ability to create multiple vendor instances of Virtual Capture, or configure one vendor instance, and determine which application types and instances each vendor is able to access.

In order to use this functionality, the following configurations must be made in System Management:

Configure one or more vendor instances in Virtual Capture Settings.
Configure Vendor Portal settings for each vendor in Vendor Management.
- Define authentication credentials for vendor contacts.
- Assign application types and Virtual Capture instances to the vendor.
Optional Configurations
- Configure Settings for the Application Listing page
- Configure and Assign Vendor Reports

If desired, institutions can author rules in System Management > Origination > Rules Management to automatically perform actions in an application from the Vendor Portal.

Rules can be authored under the Promotions rule category to automatically accept or decline a promotional offer for a Virtual Capture application from the Vendor Portal. These rules execute during the decisioning process to determine if the application matches an existing promotional offer, and automatically accept or decline the offer based on rule criteria. For more information, please see the Promotions in Virtual Capture topic in this guide.

If using the DocuSign connector, rules can be authored under the ESigntatureDefaultValues category to automatically add the vendor contact for a Merchant Lending application to a DocuSign envelope as a recipient. These rules execute to allow the vendor contact to sign the necessary documents through DocuSign in the Vendor Portal.

By default, the Add Vendor Recipient to DocuSign Envelope template sends the DocuSign envelope to the contact who created the vendor application in Virtual Capture. If desired the Vendor Signer Contact field can be added to a Virtual Capture screen to provide a vendor with the ability to determine the contact who receives the Docusign envelope when the rule executes. This field is a lookup field that allows vendor applicants to select from list of all contacts who are assigned Standard or Vendor access for the vendor in the Contacts tab of Vendor Management. For more information, please see the section titled Vendor Signer Contact for a DocuSign Envelope in the Configuring the Connector topic of the DocuSign connector guide.

Configure Vendor Instances in Virtual Capture Settings

System administrators have the ability to create one or more vendor instances from the Virtual Capture Settings page in System Management (System Management > Origination > Virtual Capture > Virtual Capture Settings).

To create a Vendor instance:

Click within the top of the Virtual Capture Settings page. The instance configuration window appears.
In the General tab, select Vendor for the Instance Type. This identifies that the instance should be used for Merchant Lending, and updates the Login tab to include the necessary fields for the vendor login process.
Navigate through the tabs to define Messaging and Branding attributes for the vendor, assign products and cross-sells to the instance, and configure Account Application Types and Device Parameters.
As previously mentioned, when the Instance Type is set to Vendor, the Login tab updates to display settings for the vendor login process.
If not using the default settings of another instance, perform the following configurations within the Login tab:
- If desired, define instructions to assist vendor users with logging in to the instance of Virtual Capture, as well as the text to be used for error messages presented in the instance for deactivated users, incorrect username/password entries, and deactivated vendors.
- Select Vendor or Vendor Contact from the List Applications parameter to determine whether the Application Listing page displays applications created by the vendor or vendor contact.
- Enter the name of the vendor login panel as it should appear in the instance of Virtual Capture.
- Assign vendors to the instance.
When all configurations are complete, click to create the vendor instance.

For more information on creating a Virtual Capture instance, and the parameters within each tab, please see the Virtual Capture Settings topic in this guide.

Configure Vendor Portal Settings in Vendor Management

In Vendor Management (System Management > Origination > Loan > Vendor Management), administrators are able to create and manage the settings for each vendor that their financial institution does business with, including the ability to grant a vendor, and their contacts, access to the vendor instances configured in Virtual Capture Settings. In order for the contacts at a vendor to create and submit applications through a vendor instance of Virtual Capture, the following configurations must be made in Vendor Management:

Define authentication credentials for vendor contacts.
Assign application types and Virtual Capture instances to the vendor.

Define Authentication Credentials

Vendor Portal Authentication credentials must be defined for each contact at a vendor who is to have access to the vendor instances of Virtual Capture. These credentials are set within the Contacts tab in Vendor Management.

To define the credentials for a vendor contact:

Double-click the desired vendor within the grid in Vendor Management, or highlight the vendor and click <Edit>.
Navigate to the Contacts tab in the Vendor Configuration window.
Within the Contacts tab, locate the Vendor Portal Authentication section, and select the Active check box.

Enter the username and password for the contact. These are the credentials used by the contact to access a vendor instance of Virtual Capture.

The username for each contact must be unique across all vendors; therefore, if the value entered for the username matches that of another vendor contact, an error is received when trying to save the contact. Additionally, when the Active check box is selected within the Vendor Portal Authentication section, the username must contain a value, or an error is received upon saving the contact details.

Re-enter the password within the Confirm Password field and, if desired, select the Force Password Change On Next Login check box to require that the contact changes his or her password upon logging into a vendor instance for the first time.
Click .

For more information on the Contacts tab, please see the Contacts section of the Vendor Management topic in this guide.

Assign Application Types and Vendor Instances

In addition to defining credentials for vendor contacts, system administrators must also determine which vendor instances and products a vendor can access in Virtual Capture. These configurations are made within the Vendor Portal tab in Vendor Management.

This tab includes the following two-box controls, which allow administrators to assign a vendor access to specific instances and products in Virtual Capture.

Attribute

Description

Virtual Capture Instances

Available Virtual Capture Instances

Displays a list of the Virtual Capture instances to which the vendor can be assigned. This list includes all active instances configured in System Management > Origination > Virtual Capture > Virtual Capture Settings that have an Instance Type of Vendor, and do not use the Login settings of another instance.

To assign an instance to the vendor, select the desired instance from the list, and move it to the Assigned Virtual Capture Instances box using the arrows, or by dragging and dropping the value.

When the Use Default Settings check box is selected within the Login tab for a Vendor instance, the instance does not populate as an option to assign to a vendor within this box.

For more information on creating vendor instances, please see the Virtual Capture Settings topic in this guide.

Assigned Virtual Capture Instances

Displays a list of the Virtual Capture instances that a vendor is permitted to access.

A vendor can also be assigned to an instance within the Login tab in Virtual Capture Settings.

Application Types

Available Application Types

Displays a list of the loan application types and account products used to create a product for Virtual Capture in System Management > Origination > Virtual Capture > Virtual Capture Products.

To assign an application type to the vendor, select the desired product from the list, and move it to the Assigned Application Types box using the arrows, or by dragging and dropping the value.

For more information on creating a product for Virtual Capture, please see the Virtual Capture Products topic in this guide.

Assigned Application Types

Displays a list of the products that can be accessed by the vendor in Virtual Capture. Once the vendor is saved, the products in this list are available for selection by the vendor when a new application is created in an assigned instance of Virtual Capture.

A vendor is only able to access a product in a specific instance of Virtual Capture if the product is assigned within this box.

Optional Configurations

Settings for the Application Listing Page

The Messaging tab in Virtual Capture Settings (System Management > Origination > Virtual Capture > Virtual Capture Settings) includes the several parameters that enable institutions to customize the information that appears within the Application Listing page for each instance. The following parameters are only available when the Instance Type is set to Vendor for the instance:

Virtual Capture Setting

Description

Show Application Queue Name

Provides the ability to display the name of the queue to which an application is assigned in the Application Listing page for a vendor instance.

Default Queue Name

Provides the ability to define the default queue name to populate within the Application Listing page for queues not configured to display their queue name in the Vendor Portal.

If it is desired to display the name of the queue in the Queue Name column, set the Display Name in Vendor Portal parameter to true in the General tab of the queue configuration window in System Management > Origination > Queues.

For more information, please see the Queues topic in this guide.

Days to show withdrawn applications

Provides the ability to define the number of days that an application displays within the Virtual Capture Application Listing Page for a vendor instance. If set to “0," withdrawn applications are not able to be accessed in the Application Listing page.

For more information on the above settings, please see the Messaging section of the Virtual Capture Settings topic in this guide. To learn more about the Application Listing page in a vendor instance, please see the Application Listing topic in this guide.

Vendor Reports

If desired, system administrators can configure reports that are tailored to specific vendors, and can be accessed by the vendors in a vendor instance of Virtual Capture.

Vendor reports are configured within the Reports page in the Ribbon Bar, by setting the Vendor Report parameter to true in the Define tab of the report configuration window. This parameter is set to false by default, and is only enabled for Application type reports.

When set to true, a two-box control populates within the bottom of the Security tab to provide the ability to assign specific vendors to the report:

The report also populates as an available option to assign to a vendor within the Vendor Portal Reports tab in Vendor Management:

Once the report is assigned to a vendor, the contacts for the vendor are able to access and run the report during the virtual application process.

For more information on configuring and assigning vendor reports, please see the Reports Administration topic in this guide, and/or the Vendor Portal Reports section of the Vendor Management topic.